Hamilton -More liberal service improvements -ie do not talk to the customers!

Hamilton: "Martel used Access to Information legislation to obtain a copy of the memo, which was sent to all Liberal members and their staff. The note directs them to forward all calls from parents of autistic children to a new policy analyst ''to minimize (well eliminate actually) the chances of your MPP finding themselves in a difficult situation.''
Children's Services Minister Marie Bountrogianni said the government wasn't trying to avoid meeting with parents, but simply wanted to ensure all their questions were answered by a new adviser who understood Liberal policy.
''This was a 2004 memo, and it was to ensure that parents got accurate and very specific information when they called,'' Bountrogianni said. ''That was the intent of the e-mail.'' "