A hospital stay provides new insights into the patient experience

A hospital stay provides new insights into the patient experience



However, when a patient is ill and hospitalized, a entirely new level of complexity is added to the communication mix. The role of patient places one in a difficult position — you lose control, you lose your individuality and you may often become frightened due to the uncertainty of the clinical outcome.  The dynamic of communication in the acute hospital setting may be quite different in that the patient may be interacting with a new team of health care providers that they have no previous relationship with.